The Cata Vassalo website was created, belongs to and is operated by CATAVASSALO UNIPESSOAL LIMITADA, better identified by NIF 515821713, owner of the “ Cata Vassalo ” brand. These General Terms & Conditions are intended to regulate the online sale of Cata Vassalo articles, as well as to regulate the use of the website www.catavassalo.com .

Online Orders

All of our pieces (except earrings and rings) are unique and personalized for each customer, with no two pieces being the same. Each one is made after ordering, on the website or in our studio, by the customer, and therefore exchanges or returns are not accepted.

Deliveries and Transportation

Orders are delivered via the carrier PackBox or CTT or another carrier contracted by the Cata Vassalo studio . Orders are dispatched within 72 working hours after payment confirmation, except in the case of items that need to be made, such as clutches, headbands, headdresses, bows, earrings, scarves and others. CATAVASSALO UNIPESSOAL LIMITADA undertakes to make every effort to ensure delivery is made as stipulated, unless otherwise communicated in writing. CATAVASSALO UNIPESSOAL LIMITADA cannot be held liable, in any way, for any damages, direct or indirect, arising from delays in deliveries or the unavailability of the ordered item. To track an order in progress, the customer must follow the procedure that will be indicated by email at the time of shipment. Shipments to the islands are operated by CTT and the delivery time varies between 5 to 7 working days.

Delivery Addresses

It is the responsibility of Customers to provide, at the time of purchase, a correct delivery address, where someone is always available to receive the order. Any lapses in the indicated address, unavailability or absence of someone to receive the order, which imply a new delivery by the carrier, will be charged again with the cost relative to delivery to that location.

In cases where delivery costs are free because the total order exceeds 99 euros, a second delivery attempt will again involve paying the standard shipping fee (6 euros in Portugal) for that location.

Prices

The prices of items and shipping are shown in € Euros, including the VAT percentage in force on the date of payment of the order.

Signal

All orders require full payment for the item (50% of which will be considered a deposit) or a deposit of 50% of the RRP. In the event of cancellation or change by the Customer, the deposits for the order will not be refunded. In the case of orders paid in full, the remaining amount paid will not be refunded in the event of cancellation made less than 40 days before the delivery date of the item. The amount paid as a deposit for the order may not be used for any other purpose other than the deposit of that specific order.

Free Resolution

Orders placed on the Cata Vassalo website may be freely resolved within a maximum period of 14 days from the date the order is received by the customer, by communicating their intention, exclusively to the email address: info@catavassalo.com However, we draw your attention, by way of example and in accordance with the applicable legal regime, to the following exceptions:

• Exchanges or returns of earrings will not be accepted for safety and hygiene reasons;
• Exchanges or returns of goods manufactured according to customer specifications or clearly personalized will not be accepted.

The exchange can be carried out in person at the Cata Vassalo studio , through prior appointment and service, or it can be carried out by sending the item, by courier or by CTT by registered mail to the headquarters of the Cata Vassalo studio : Rua do Centro Empresarial da Beloura Ed.3, Piso 2, Escritório 15, 2710-693 Sintra.
Exchanges cannot be made at kiosks, fairs or other spaces where the brand is temporarily present.
The Customer has a period of 14 days, counting from the date on which he/she communicated his/her decision to terminate the contract, to return or deliver the item to Cata Vassalo . According to the legislation, after this period the right of termination cannot be exercised. Once the right of termination has been exercised, the customer will be refunded the price paid for the item. The item must always be accompanied by the invoice or purchase receipt. Returns will only be accepted for items that are in the same condition as when they were sent.

Exchanges

We do not exchange or return any items.

Guarantee

All items sold are covered by the Cata Vassalo atelier 's manufacturing warranty for a period of 3 years, except in cases where there is misuse or failure to follow the instructions given at the time of purchase regarding the care to be taken with the maintenance of the pieces. The guarantees do not cover breakage of pieces or the natural oxidation or elimination of the gold or silver plating, traces of incorrect storage of the pieces, signs of the passage of time or visible signs of improper use. The gold plating on pieces that come into direct contact with the skin, especially rings, disappears naturally with the passage of time. The gold or silver plating finish is guaranteed for a period of 3 months.
In the case of defective items, you must go to the Cata Vassalo atelier , through prior appointment and service, taking the item and the corresponding invoice with you. The guarantee cannot be activated in kiosks, fairs or other brand spaces due to its temporary or reduced nature.
Whenever the repair involves costs for the customer, the repair will only be initiated after the customer has accepted the quote. Your pieces can be re-gold plated, this is an additional service that we provide and which is always quoted and charged for.
In order to maintain the warranty, all our adjustable rings must be used in a size that falls between the measurements (maximum and minimum) available on our website. We recommend that you always maintain the measurement requested when placing your order. The warranty does not cover use in non-recommended sizes that compromise the structure and ergonomics of the piece. In the case of rings with inlays, changing the measurements may affect the maintenance of the inlaid elements.

Use of the Website

By using this website (“User”), you acknowledge that you accept these General Terms & Conditions . CATAVASSALO UNIPESSOAL LIMITADA reserves the right, at any time, without prior notice and with immediate effect, to change, add, update or delete, in part or in whole, these General Terms & Conditions . You should periodically check the General Terms & Conditions to confirm whether any updates or changes have been made. If you do not agree with any of the rules of use, you should not use the website .

Website Access

CATAVASSALO UNIPESSOAL LIMITADA has the exclusive right to, at any time, suspend, partially or totally, the availability of the website or access to it, in particular (but not exclusively) during management, maintenance, repair, alteration or modernization operations. CATAVASSALO UNIPESSOAL LIMITADA may also choose to close, definitively or temporarily, partially or totally, at any time, the website or any of the services, without prior notice.

General Use

The User must use the website responsibly, prudently and carefully, and must not disrupt or degrade the continuity, integrity and quality of its resources and functionalities, nor must he/she make any improper use of it, from it, or through it, in particular, but without limitation, infringing the legislation in force. CATAVASSALO UNIPESSOAL LIMITADA reserves the right to suspend the availability of the website and/or prevent access and use of it by any Users who use it improperly or who violate any of the provisions of these General Terms & Conditions . The User acknowledges that the use he/she makes of the website is at his/her own risk, and that he/she is solely responsible for any damage caused to his/her computer system and/or equipment or for other damages or losses, including loss or damage to data, resulting from the use of the materials, content or information obtained, in any way, through the website .

Intellectual Property Rights 

All rights to the website are owned by CATAVASSALO UNIPESSOAL LIMITADA . All content, text, images and sounds, as well as logos, names, brands and distinctive signs of the website are protected by intellectual property rights and/or others that are the exclusive property of or licensed to CATAVASSALO UNIPESSOAL LIMITADA . The User is not authorized to: (i) remove or use any indication of intellectual property, including, but not limited to, brand or other notices referring to the intellectual property of CATAVASSALO UNIPESSOAL LIMITADA ; (ii) reproduce, modify, make derivative works, destroy, license, rent, sell, resell, transfer, publicly display or present, transmit, reproduce, broadcast, or in any other way exploit the services of this website , except to the extent expressly permitted by CATAVASSALO UNIPESSOAL LIMITADA ; (iii) create links or reproduce through frames any part of the “ Cata Vassalo” website or any content made available by it; (iv) create or launch any programs or scripts to capture, index, collect or, in any other way, extract data from the website , or unduly overload and/or make impossible the operation and/or functionalities thereof; or (v) attempt to obtain unauthorized access to the website or harm any aspect thereof.

Processing of Personal Data

The use of this website does not necessarily imply the provision of personal data. However, if you wish to request any contact or clarification and/or purchase products from the Cata Vassalo studio , you may be asked for personal data. We recommend that you first read our Privacy Policy available on this website .

Responsibility and guarantees

The website was developed with the interests of our different types of Users and the public of the Cata Vassalo studio in mind . CATAVASSALO UNIPESSOAL LIMITADA shall not be liable for any damages, losses and/or losses suffered by the User or third parties as a result of circumstances classified as unforeseeable circumstances and/or force majeure. The User acknowledges that the internet is a public network and that, as such, no liability may be attributed for damages resulting from its use. CATAVASSALO UNIPESSOAL LIMITADA shall also not be liable for the incorrect use of the website and/or its services, nor for losses or damages caused by such misuse.

Applicable law

If any provision or part of these General Terms & Conditions is unenforceable or in conflict with applicable law, the validity of the remaining terms or provisions shall not be affected. The management, administration, use and application of the General Terms & Conditions of the website shall be governed by Portuguese law.

Competent forum

To resolve all issues and disputes that may arise, inherent to these General Terms & Conditions , the jurisdiction of the District of Lisbon West is exclusively competent, with express waiver of any other.

Last updated: June 2023